PRIVACY POLICY

Information We Collect

We collect information that you voluntarily provide when interacting with our website and services. This includes:

• Personal information such as your name, email address, phone number, and physical address submitted through contact forms, our chat widget, roof inspection requests, and financing applications.
• Project details including property information, roofing concerns, and service preferences you share when requesting estimates or consultations.
• Financial information provided during financing applications, which is collected and processed securely through our financing partners.

We also automatically collect certain website usage data, including:

• Cookies and similar tracking technologies
• Analytics data such as pages visited, time spent on site, and referral sources
• IP addresses, browser type, device information, and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Provide roofing estimates and project consultations
• Schedule roof inspections and service appointments
• Process financing applications through our lending partners
• Improve our website, services, and overall customer experience
• Send service updates, seasonal maintenance reminders, and promotional communications

You may opt out of promotional communications at any time by contacting us at info@premiumroofingltd.com or by using the unsubscribe link in any email.

Information Sharing

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Financing partners — When you submit a financing application, your information is shared with our lending partners solely for the purpose of processing your application.
• Insurance providers — When we are processing insurance claims on your behalf, relevant project and contact information may be shared with your insurance company.
• Trusted service partners — We may share limited information with subcontractors or suppliers directly involved in your roofing project. All partners are bound by confidentiality agreements.
• Legal requirements — We may disclose information when required by law, regulation, or legal process.

Data Security

We take the protection of your personal information seriously and implement industry-standard security measures, including:

• SSL/TLS encryption for all data transmitted through our website
• Secure data storage through our database provider, Supabase, with encryption at rest
• Limited employee access to personal data on a need-to-know basis
• Regular review of our security practices and procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest reasonable standard of data protection.

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential cookies — Required for basic site functionality, such as navigation and form submissions. These cannot be disabled.
• Analytics cookies — Help us understand how visitors use our website so we can improve content, performance, and user experience.

You can control and disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect site functionality.

Your Rights

Under British Columbia's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or incomplete information
• Request deletion of your personal data, subject to any legal obligations we may have to retain it
• Withdraw consent for the collection or use of your information at any time

To exercise any of these rights, please contact us at info@premiumroofingltd.com. We will respond to all requests within 30 business days in accordance with BC PIPA requirements.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any external sites you visit through links on our website.

Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@premiumroofingltd.com and we will take steps to delete the information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@premiumroofingltd.com
• Phone: (250) 258-8600
• Location: Kelowna, BC, Canada